Terms and Conditions

Courtesy translation. The Polish version is the binding one and prevails in case of any discrepancy.

I. General information - who we are and what these Terms and Conditions cover

1. The shop is run by Oliwer Laskowski, an entrepreneur trading under the business name GAMMA PIU POLSKA Oliwer Laskowski, tax ID (NIP) 5882494514, REGON 524642750, address: ul. Budowlanych 4, Hala C, 84-200 Wejherowo (hereinafter: "we", the "Seller").
2. Contact: e-mail biuro@gammapiu-polska.pl, telephone 533 819 893, contact form, correspondence address as above. In all matters concerning purchases in Poland, including questions about product safety, please write to us first.
3. These Terms and Conditions set out the rules for using the online shop, concluding sales contracts, delivery, payments, returns and complaints. They also serve as the terms for the provision of services by electronic means.
4. Terms we use:
   • Consumer - a natural person who buys from us for purposes not directly related to their business or professional activity.
   • Entrepreneur with consumer rights - a natural person running a business who buys for purposes related to that business but not of a professional nature for it (we check this by the type of activity entered in the CEIDG, the Polish business register). Such a person has the same rights as a Consumer regarding withdrawal from the contract, lack of conformity of the goods with the contract and unfair contract terms.
   • Business - an entrepreneur who is not an Entrepreneur with consumer rights, for example a hair salon or barber shop buying equipment for work.
   • You, the Customer - anyone who uses the shop or places an order.
5. The Terms and Conditions are available free of charge on the shop's website. You can print and save them. We also send them in the order confirmation e-mail.

II. Our products - what we sell

1. We sell new hairdressing and barbering equipment of the brands Gamma+ (Italy), StyleCraft (USA) and Premax, as well as blades, spare parts and accessories. We are the main importer of Gamma+ and StyleCraft in Poland.
2. In the Outlet section we sell equipment checked by our service team: consumer returns, units with damaged packaging and similar. We describe the condition of each item. Outlet equipment carries the same rights as new equipment, unless the product states otherwise in accordance with the law.
3. Prices are given in Polish zloty (PLN), gross (including VAT). You see the delivery cost at checkout before you pay.
4. When a price is reduced, we also show the lowest price from the 30 days before the reduction.
5. Photos and colours on your screen may differ slightly from the product. Descriptions and specifications come from the manufacturer (Gamma+ and StyleCraft catalogues).
6. In the configurator you can order a clipper with a blade set other than the factory one. Our service team fits the selected blades before dispatch. You pay only the difference between the price of the selected set and the price of the factory blade. If the selected set is cheaper, you pay nothing extra and do not receive a refund of the difference. The factory blade is not included in the parcel unless we agree otherwise.
7. Information in the shop is an invitation to place an order and not an offer within the meaning of the Civil Code (Kodeks cywilny).
8. Product safety. The responsible person for Gamma+ and StyleCraft equipment in the European Union (Regulation (EU) 2023/988 on general product safety) is:
   Gamma Più S.r.l.
   Via Caduti del Lavoro 22
   25046 Cazzago San Martino BS
   Italy
   info@gammapiu.it
   The manufacturer of Gamma+ equipment is Gamma Più S.r.l., and of StyleCraft equipment - StyleCraft (USA). For equipment bought in Poland (questions, safety, complaints, service) please contact us first: biuro@gammapiu-polska.pl. We will reply in Polish and, where necessary, contact the manufacturer ourselves.

III. Using the shop - what you need and the rules

1. You need a device with internet access, an up-to-date browser (e.g. Chrome, Safari, Firefox, Edge) with JavaScript enabled, and an e-mail address. The site works on computers and phones. The connection is encrypted (SSL).
2. We provide the following services by electronic means free of charge: browsing the shop and catalogues, search, comparison tool, configurator, cart, saving the cart for later, availability notifications, asking an adviser, contact, service, return and buy-back forms, equipment registration, the customer account and the newsletter. You can give up any of these services at any time: by closing the page, unsubscribing from the newsletter or asking us to delete your account.
3. You can place an order without creating an account. The customer account is voluntary and free: it remembers your shipping details, orders, registered equipment, service requests, favourites and your cart on other devices. We conclude the account agreement for an indefinite period. You can end it at any time - write to biuro@gammapiu-polska.pl and we will delete the account within 14 days (data needed for accounting and complaints is kept for as long as the law requires).
4. You can add the shop to the home screen of your phone, tablet or computer as an app - without an app store and free of charge. You turn on push notifications (e.g. about a change in the status of a repair, return or order) yourself on a given device and can turn them off at any time: in the shop or in the device settings. They contain only information about your requests and orders, not advertising.
5. You must not send unlawful or offensive content through the shop, or try to disrupt its operation.
6. Using the internet involves typical risks (e.g. malware, phishing). We never ask for passwords or card details by e-mail.

IV. Placing an order - how to buy products in our shop

1. We accept orders around the clock. We process them on working days.
2. You add products to the cart and go to checkout. You choose delivery and payment, and enter your first and last name, e-mail, telephone and delivery address. If you want an invoice, you also enter your company details and tax ID (NIP).
3. Before placing the order you see the total price including delivery. You accept the Terms and Conditions and click the button that carries an obligation to pay ("Pay with Tpay", "Apply for instalments", "Order with cash on delivery" or "Order, I will pay on the spot").
4. The sales contract is concluded when we e-mail you a confirmation of receipt of the order with a number in the format GP-YYYY-NNNNN. The e-mail contains the content of the order and these Terms and Conditions.
5. For each order we issue a receipt or a VAT invoice (electronically).
6. If a product is unavailable or there is an obvious error in the price, we will contact you before dispatch. You may then cancel, and we refund the entire payment.
7. The shop in its current form has been operating since November 2026 and we are still refining it (start-up period). Despite our care, a mistake may occur in a description, photo, specification, stock level or price. If it affects your order, we will contact you before dispatch and agree together what to do next. If, after clarification, you do not want the order, we will refund the entire payment, including the delivery cost, within 14 days. If you notice an error on the site, report it to biuro@gammapiu-polska.pl - we will correct it. This clause does not limit the rights you have under the law, nor the rights under chapters VIII and IX.

V. Delivery - how we deliver your purchases

1. We ship to addresses in Poland only. We do not deliver abroad - each country has its own Gamma+ branch that handles orders locally. Delivery methods and costs:
   • DPD courier - PLN 15
   • DPD courier, cash on delivery - PLN 20 (you pay the courier on delivery)
   • InPost parcel locker - PLN 15
   • InPost courier - PLN 15
   • Pickup in Wejherowo - free of charge (ul. Budowlanych 4, Hala C, 84-200 Wejherowo)
2. For orders from PLN 799 (value of products after discounts), prepaid delivery is free of charge. This does not apply to cash-on-delivery shipments.
3. We usually dispatch the parcel within 2 working days of the payment being credited (for cash on delivery and personal collection - from acceptance of the order). We state a different time on the product page. When a blade is swapped in the configurator, the time may be extended by 1 working day.
4. Once we hand the parcel to the carrier, we e-mail you the tracking number.
5. Check the parcel on receipt. If it is damaged, draw up a damage report with the courier. If a Consumer does not do this, it does not affect their rights, but it makes resolving the matter easier.
6. Personal collection in Wejherowo: after we e-mail you that the order is waiting. You can pay on the spot or earlier online.

VI. Payments - how you can pay

1. Online via Tpay (Krajowy Integrator Płatności S.A.): BLIK, payment card, instant bank transfer. You do not enter card details or the BLIK code on our site.
2. In instalments via Comfino, if the option is shown at checkout for the given amount. The credit decision is made by Comfino or its partner, and you conclude the agreement with them.
3. Cash on delivery with the DPD courier.
4. On the spot upon personal collection in Wejherowo.
5. An online payment should be received within 7 days of placing the order. If it is not received, we cancel the order and inform you by e-mail. Merely returning from the payment page does not mean the payment has been made.

VII. Discount codes and promotions - how they work

1. You enter a discount code in the cart. It works under the terms given with the code: validity period, minimum amount, number of uses, products covered by the discount. A code cannot be exchanged for cash.
2. Codes and promotions cannot be combined with each other unless stated otherwise.
3. Black Week prices apply during the period given on the promotion page or while stocks last.

VIII. Withdrawal from the contract - how you can cancel a purchase

1. If you are a Consumer or an Entrepreneur with consumer rights, you can withdraw from the contract within 14 days without giving a reason. The period runs from the day on which you (or a person indicated by you other than the carrier) took possession of the product.
2. You can send the statement of withdrawal:
   • through the form on the Returns page - we recommend this method, you receive the return number immediately;
   • by e-mail to biuro@gammapiu-polska.pl;
   • by letter to ul. Budowlanych 4, Hala C, 84-200 Wejherowo.
   After submitting the form on the site you can download the completed return form as a PDF with a slip to put in the parcel. You can use the model form from the appendix to the Terms and Conditions, but you do not have to. It is enough that you send the statement before the deadline expires. If you submit it by e-mail or through the site, we will confirm receipt by e-mail straight away.
3. Send the product back to ul. Budowlanych 4, Hala C, 84-200 Wejherowo no later than 14 days from the day on which you withdrew from the contract, or bring it in person. Pack it so that it is not damaged in transit, and put in the parcel a slip with the return number, your first and last name and telephone number (or the printed return form). You bear the direct cost of returning the goods. You can order from us a courier to collect the parcel for PLN 15, paid in advance at the shop's checkout - we then prepare the label and book the collection from the address you indicate.
4. We refund all payments, including the cost of delivery to you (up to the amount of the cheapest delivery method offered in the shop), within 14 days of receiving the statement. We make the refund using the same payment method you used, unless you agree to another at no cost to you. We may withhold the refund until the product reaches us or we receive proof that it has been sent back.
5. You are liable for any reduction in the value of the product resulting from handling it in a way that goes beyond what is necessary to establish its nature, characteristics and functioning (e.g. cutting hair with a clipper). You may check it as you would in a physical shop.
6. The right of withdrawal does not apply in the cases listed in Article 38 of the Consumer Rights Act (ustawa o prawach konsumenta), in particular to products supplied in sealed packaging which cannot be returned after opening for hygiene reasons (e.g. opened blades and shaver foils) if the packaging has been opened, and to products made to your specification. We state such information on the product page.
7. Businesses (entrepreneurs who do not buy with consumer rights) have no right of withdrawal. A return is possible by individual agreement.

IX. Complaints - how to submit them

1. We are liable for the conformity of the product with the contract. If you are a Consumer or an Entrepreneur with consumer rights, we are liable for any lack of conformity that becomes apparent within 2 years of delivery of the product (statutory warranty - conformity of the goods with the contract).
2. If the product does not conform to the contract, you can demand repair or replacement. If repair or replacement is impossible, requires excessive costs, has failed, or the lack of conformity is material, you can demand a price reduction or withdraw from the contract (if the lack of conformity is minor - only a price reduction).
3. You can submit a complaint:
   • through the form on the Service page - you receive the request number immediately;
   • by e-mail to biuro@gammapiu-polska.pl;
   • by letter or in person: ul. Budowlanych 4, Hala C, 84-200 Wejherowo.
   You may use the - it is not mandatory. It will help us if you describe the problem, give the date you noticed it, the order number or proof of purchase, your demand and your contact details.
4. We will respond to a complaint within 14 days of receiving it. If we do not respond within that time, we consider the complaint to be justified.
5. If the complaint requires the product to be sent back, we cover the shipping cost when the complaint is accepted. Write to us before sending - we will tell you how to ship the parcel. You can also order from us a courier to collect the parcel for PLN 15, paid in advance at checkout; if the complaint is accepted, we will refund that amount to you.
6. How to pack equipment for service:
   • clean the equipment and place it in a rigid cardboard box with filler so that it does not move around inside - not in a plastic envelope and not in the product box alone;
   • leave a layer of filler between the equipment and the sides and top of the box, so that it is not damaged by a knife when the box is opened;
   • put inside a slip with the request number, your first and last name and telephone number - or the printed request with the parcel slip (PDF after submitting the form on the site).
   If a parcel arrives poorly protected, we take photos of the packaging and the equipment. We are not liable for damage resulting solely from poor packing.
7. Businesses (entrepreneurs who do not buy with consumer rights) are covered by the commercial warranty described in chapter X. Liability under the statutory warranty (rękojmia) towards Businesses is excluded.

X. Commercial warranty and service - what we offer beyond the statute

1. We provide a commercial warranty on Gamma+ and StyleCraft equipment: 2 years when bought with a receipt and 1 year when bought with a VAT invoice. When you register equipment bought with an invoice, the warranty is extended by 1 year. Details are in the warranty card supplied with the product.
2. Repairs are carried out by our Authorised Service in Poland using original parts. After the warranty period you pay only for parts and PLN 1 for labour. You receive a quote before the repair.
3. We give an individual service warranty on repairs carried out. We state its length when the equipment is handed back after repair.
4. The commercial warranty does not cover normal wear and tear (blades, foils, battery after its normal service life) or mechanical damage, liquid damage and repairs made by other service centres.
5. The commercial warranty does not exclude, limit or suspend your rights arising from the lack of conformity of the product with the contract (chapter IX).

XI. Personal data - how we look after it

The data controller is the Seller. The shop is technically built and maintained by Ofertownik Sp. z o.o. (brand Silniki Biznesowe) as a processor acting on our behalf. The rules for processing data, the list of providers and cookies are described in the Privacy Policy.

XII. Disputes - what to do if we disagree

1. Write to us first - we settle most matters straight away.
2. A Consumer may use out-of-court dispute resolution: help from a municipal or district consumer ombudsman, mediation, or the permanent consumer arbitration court at the voivodeship inspector of the Trade Inspection (for us: the Pomeranian Voivodeship Inspectorate of Trade Inspection in Gdańsk). Information is available on the UOKiK (Polish consumer protection authority) website: polubowne.uokik.gov.pl. Taking part in such proceedings is voluntary for both parties.
3. Disputes with Businesses are settled by the court competent for the Seller's registered seat.

XIII. Changes to the Terms and Conditions - how we may change these rules

1. We may change the Terms and Conditions for important reasons, e.g. changes in the law, in payment or delivery methods, or in the scope of services. We publish the new version in the shop at least 7 days before it takes effect.
2. For orders placed before a change we apply the Terms and Conditions in force on the day the order was placed.
3. In matters not described in the Terms and Conditions we apply Polish law, in particular the Civil Code (Kodeks cywilny) and the Consumer Rights Act (ustawa o prawach konsumenta). The Terms and Conditions do not limit the Consumer's rights granted by law.
4. We conclude contracts in Polish.

Appendix No. 1 - model withdrawal form

(this form should be completed and returned only if you wish to withdraw from the contract)